Exchange and return policy
We want you to be satisfied with your purchase. If you are not fully happy, you may request a return or exchange under the following conditions:
Return & Exchange Period
Items can be returned or exchanged within 7 days of delivery.
Eligibility Conditions
To be eligible for a return or exchange:
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The item must be unused, undamaged, and in its original condition
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All original packaging, tags, and accessories must be included
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Proof of purchase (order number or receipt) is required
Non-Returnable Items
The following items cannot be returned or exchanged:
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Used or damaged items (unless received defective)
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Personal care or hygiene products
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Customized or sale items (if applicable)
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos as proof. We will arrange a replacement or refund.
Refund Process
Once your return is received and inspected, we will notify you of the approval status. Approved refunds will be processed within 10 business days via the original payment method.
Shipping Costs
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Return shipping costs are the responsibility of the customer unless the item is defective or incorrect
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Original shipping charges are non-refundable (if applicable)
Contact Us
For return or exchange requests, please contact us at: info@flovix.online